Terms and Conditions

Last updated: June 30, 2026

Important Note: By booking and using the services of VIP Vallarta Transportation, you agree to comply with the following terms and conditions. We reserve the right to modify these policies at any time without prior notice.

1. Booking and Confirmation

All bookings must be made at least 24 hours in advance to guarantee the availability of the selected vehicle. Bookings made with less notice will be subject to availability.

Your booking will be considered confirmed only when you receive a confirmation email with your order number (Booking ID) and service details.

2. Payments

We accept cash payments (MXN or USD) upon boarding and advance payments via credit/debit card through PayPal. Rates displayed on our website are final and include taxes and private transportation service.

Gratuities are not included in the rate and are at the customer's discretion.

3. Cancellation and Refund Policy

• Cancellations with more than 24 hours notice: Full 100% refund of the amount paid.
• Cancellations with less than 24 hours notice: No refund will apply.
• No Show: If the passenger does not show up at the agreed location without prior notice, 100% of the service will be charged and there will be no right to a refund.

4. Waiting Times

• At the Airport: Our drivers monitor your flight. The complimentary waiting time begins once your flight has landed. It includes 1 hour of free waiting time so you can complete your customs and luggage procedures.
• At Hotels/Residences: A 15-minute tolerance is granted from the scheduled pick-up time. After this time, the vehicle may leave or an additional waiting time charge will apply.

5. Luggage and Lost Items

Each passenger is entitled to carry standard-sized luggage according to the capacity of the reserved vehicle. VIP Vallarta Transportation is not responsible for items left inside the units, although we will do our best to return any found items.

6. Conduct and Safety

We reserve the right to deny service to anyone under the influence of alcohol or drugs who endangers the driver's safety or the vehicle. Smoking inside the units is strictly prohibited.

7. Liability

VIP Vallarta Transportation is not liable for delays caused by circumstances beyond our control, such as extreme weather conditions, unusual traffic, road closures, or airport operations.